Privacy Policy

Your privacy is important to us. It is Flour Water Salts’ policy to respect your privacy regarding any information we may collect from you across our website,, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you, for example when you use one of our contact us / get in touch forms, when you enter your details to make a purchase from our online shop or when you create a customer account. We collect it by fair and lawful means, with your knowledge and consent.

This submitted information is only used to generate an email to us in order to be able to respond to your enquiry, to process your online order or to create your customer account to give you easy access to your previous orders and speed up your future purchases by pre-populating our checkout page. Your information is only stored within the website to allow us to service your order request or to provide you with 'My Account' services. The creation of a customer account is completely optional and does not preclude you placing an order.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Any payment / card details submitted via our shop are not stored by us but are transmitted securely to our payment processor, Stripe, Inc. You can find out more about how they handle and process your data by visiting their Privacy Policy on their website.

We run an automated process to remove customer information from our online systems after specified


This explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences.

What are cookies?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies?

As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site including the running of our online shop and the management of your 'basket'. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. This data help us understand and analyze how well the website performs and where it needs improvement.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

Your continued use of our website will be regarded as acceptance of our practices around privacy, personal information and cookies. If you have any questions about how we handle user data and personal information, feel free to contact us.

Weekly Orders Email

If you are signed up to our weekly orders email, the details you submit, via our sign up form, will be handled in accordance with our email privacy policy which can be viewed below.

What personal information is being processed and what for

As part of your weekly bread orders subscription we process your name and email address plus a record of your interactions with individual emails. This information helps to improve the service we provide to you and our other customers.

Why we are allowed to use your information

As part of the email subscription process you will have given us your consent to receive our weekly orders email. This consent can be removed at any time by clicking on the link at the bottom of any these emails or by visiting your profile page on the MailChimp website.

Who we will share your information with

The personal information you provide as part of the weekly orders email subscription will be shared with MailChimp who are our email newsletter provider.

Where we get your information from

You provide this information to use when you subscribe to our weekly orders email. Your interactions (e.g. whether you have opened one of our emails and whether you have clicked on links within the email) are collected by MailChimp after you have received an event newsletter email from us.

How long we will keep your personal information

We store your information for as long as you consent to receive the weekly orders email. If you wish to withdraw your consent you can unsubscribe from the email at anytime by clicking on the link at the bottom of every email or by visiting your profile page on the MailChimp website.

How your information is stored

The information is held within MailChimp’s systems and also regularly backed up on Flour Water Salt servers with access restricted to authorised users only.

What happens if you don’t provide us with your information

If you do not provide us with your information then you will be unable to receive our weekly orders email and will not be a subscriber.

Will your information be used to make automated decisions


Will this information be transferred abroad

MailChimp, our data processor, may transfer and process Customer Data anywhere in the world where MailChimp, its Affiliates or its Sub-processors maintain data processing operations. MailChimp shall at all times provide an adequate level of protection for the Customer Data processed, in accordance with the requirements of Data Protection Laws. You can learn more about MailChimp’s privacy policy by visiting their website.

Your rights

You have a number of rights regarding your personal data, including withdrawing your consent where we have asked for it. You can also ask for a copy of the information we hold about you and ask us to correct anything that is wrong.

This policy is effective as of 12 May 2020.